Privacy Policy

1. Introduction

This Privacy Policy describes how Serial Sales LLC, doing business as The Serial Sales Community ("TSSC," "we," "us," or "our"), collects, uses, discloses, and protects information about you when you visit serialsalescommunity.co (the "Site"), interact with our chatbot, submit applications, or otherwise engage with our services.

By using the Site or our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily submit, including:

• Application Information: When you book an Application Call through our Typeform embed, we collect your name, email address, phone number, and any responses you provide about your background, sales experience, goals, and availability.
• Booking Information: When you schedule a call through our booking page, we collect your name, email, scheduling preferences, and any notes you submit.
• Chatbot Interactions: When you interact with the TSSC chatbot, we collect the questions, prompts, and messages you submit. These interactions may be logged to improve service quality and our chatbot's responses.
• Communications: Any information you share when you email us, message us on social media, or otherwise communicate with our team.
• Member Information: If you become a TSSC member, we collect additional information governed by your Member Agreement, including payment details (processed by third-party payment processors), identity verification, and information you share within the Community.

2.2 Information Collected Automatically

When you visit the Site, we automatically collect certain information, including:

• Usage Data: Pages viewed, time spent on pages, click-through behavior, referring URLs, and navigation patterns, collected via Vercel Analytics.
• Device and Browser Data: IP address, browser type and version, operating system, device type, and screen resolution.
• Video Engagement Data: When you watch videos embedded on the Site, our video host (Wistia) may collect playback data including watch time, drop-off points, and engagement metrics.
• Cookies and Similar Technologies: See Section 6 below.

2.3 Information from Third Parties

We may receive information about you from:

• Typeform, when you submit an application or booking form.
• Payment processors, when you enroll as a member.
• Referral sources, when an existing or former member refers you to TSSC.
• Social media platforms, if you interact with us on Instagram, X, or YouTube.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Site, chatbot, and our services.
• Process applications, schedule calls, and respond to inquiries.
• Evaluate prospective members and communicate about enrollment.
• Deliver Community services to active members in accordance with the Member Agreement.
• Improve our website, chatbot accuracy, content, and overall user experience.
• Send marketing communications, newsletters, and updates (where permitted by law and subject to your opt-out rights).
• Detect, prevent, and respond to fraud, abuse, security incidents, and violations of our Terms.
• Comply with legal obligations, enforce our agreements, and protect our rights.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate the Site and deliver services, including: Vercel (hosting and analytics), Typeform (application and booking forms), Wistia (video hosting and playback analytics), GoHighLevel (calendar and scheduling), Circle (member community platform), payment processors (e.g., Stripe, for transaction processing), email service providers (for transactional and marketing emails), and Squarespace (DNS management).
• Professional Advisors: Lawyers, accountants, and consultants where reasonably necessary.
• Legal and Safety Reasons: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of TSSC, our members, or others.
• Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
• With Your Consent: Any other party with your explicit consent.

5. The TSSC Chatbot

Our chatbot allows prospective members to query information about TSSC and member experiences. Please be aware:

• Conversations may be logged for quality assurance, debugging, and improvement of chatbot responses.
• Do not submit sensitive personal information (such as financial account numbers, Social Security numbers, or confidential third-party information) to the chatbot.
• Chatbot responses are illustrative, based on documented member interviews. They reflect individual stories and are not guarantees, promises, or representations of outcomes you will personally achieve.
• The chatbot uses third-party AI infrastructure, and inputs may be processed by those providers in accordance with their respective privacy policies.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Site. These include:

• Strictly necessary cookies required for the Site to function.
• Analytics cookies (via Vercel Analytics) to understand how visitors use the Site.
• Third-party cookies set by embedded services such as Typeform, Wistia, and YouTube.

Most browsers allow you to control cookies through their settings. Disabling cookies may limit functionality of the Site.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the context in which it was collected. When information is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You use the Site and submit information at your own risk.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: Request a copy of personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing emails using the link in any email.
• Restriction or Objection: Request that we restrict or stop certain processing.
• Data Portability: Receive your information in a portable format.

To exercise any of these rights, contact us at dylan@serialsales.co. We will respond within the timeframes required by applicable law.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights, including the right to know what categories of personal information we collect, the right to request deletion, and the right to opt out of any "sale" or "sharing" of personal information (we do not sell personal information). To exercise these rights, contact us at the email above.

EU/UK Residents (GDPR/UK GDPR)

If you are in the European Economic Area or United Kingdom, our legal bases for processing your information include: (i) your consent, (ii) performance of a contract, (iii) compliance with legal obligations, and (iv) our legitimate interests in operating and improving our business. You may also lodge a complaint with your local data protection authority.

10. International Data Transfers

TSSC is based in the United States. If you access the Site or submit information from outside the U.S., your information will be transferred to, stored in, and processed in the U.S. and other countries where our service providers operate. By using the Site, you consent to such transfers.

11. Children's Privacy

The Site and our services are not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Third-Party Links and Services

The Site may contain links to third-party websites, including YouTube interviews, social media profiles, and partner services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. Material changes will be communicated through the Site or by email where appropriate. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: